Return and Refund Policy

OVERVIEW

Exchange Policy

At Rooh Kinara, we carefully inspect every product before dispatch. However, if you receive a damaged, defective, or incorrect item, we are happy to offer an exchange.

Exchange Eligibility

Exchanges are accepted only for damaged, defective, or incorrect products.

Exchange requests must be raised within 7 days of receiving your order.

The product must be unused, unwashed, unworn, and returned with all original tags, packaging, and accessories intact.

An unboxing video is mandatory for claims related to damaged, defective, missing, or incorrect items. Claims without an unboxing video may not be accepted.

Non-Return Policy

We do not offer returns or refunds.

We provide exchange only for eligible damaged, defective, or incorrect items.

Exchange Process

Contact our customer support within 7 days of delivery.

Share your order number, clear photos/videos of the issue, and the unboxing video.

Once your request is verified, we will arrange the exchange.

The replacement product will be shipped after the original item passes our quality inspection.

Non-Exchangeable Items

Exchanges will not be accepted for:

Products damaged after delivery due to misuse or improper handling.

Minor color variations caused by screen/display settings.

Minor thread pulls, loose threads, or slight variations that do not affect the product's quality.

Requests made after 7 days of delivery.

For any exchange-related assistance, please contact our customer support team with your order details.

CONTACT US

For any questions regarding  exchanges, please contact our customer service team at hello.roohkinara@gmail.com . We are here to assist you and ensure your satisfaction.

Thank you for shopping with Rooh Kinara!